Citizen Charter

Work efficiently, religiously and with utmost courtesy by all the employees and personnel from Monday to Friday from 8:00 a.m. to 5:00 p.m. and during Saturday and Sunday with skeletal force from 8:00 a.m. to 5:00 p.m.;

Adhere strictly to work with strict compliance of the service standards, with written explanations for any delays in the priority services;

To act promptly on every priority services the soonest possible time or within the day;

Ensure the safety of our water concessionaires through 24/7 supply of potable, reliable and sufficient water;

Respond to your complaint about our services the earliest possible time through our customer service assistance/front desk and take corrective measures.

All these we pledge

*** because it's the service we offer;

*** because the services we offer concerns WATER, and water is LIFE

We are committed to providing potable and sustainable water, efficient and economically viable services to Catbaloganons. However, there may be times when you will have dissatisfaction with our services. Rest assured that we are continually making improvement in our services for the satisfaction of our customer concessionaires.

For your complaints, you may file at our Customer Service Assistance or call 251-2669/543-9259, anytime during office hours (8:00 to 12:00 A.M. & 1:00 to 5:00 P.M.)

We believe that our customers deserve the highest level of satisfaction for our services. Therefore, we encourage our customers, that after payment of their water bills, kindly fill-up the smiley forms available at the Teller's Booth

We assure that your feedback will be taken with utmost confidentiality for the purpose of improving of our services.

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